Terms & Conditions

RentCompliant is a document generation tool operated by Full Cart Solutions Limited (trading as RentCompliant), a company registered in England and Wales (company number 16026497), registered office The George, St. John's Road, Buxton, United Kingdom, SK17 6XY. Further details are available at rentcompliant.co.uk/privacy. It produces draft Written Statements of Tenancy Terms based on information you provide. RentCompliant is not a law firm, solicitor, legal adviser, or regulated provider of legal services. Nothing produced by this service constitutes legal advice, and no solicitor-client or adviser-client relationship is created by your use of it. This service is intended for use by landlords of residential properties in England only.

You are solely responsible for reviewing the document generated by this service before using it. You must satisfy yourself that the document is accurate, complete, and suitable for your specific circumstances. If you are in any doubt about any aspect of the document or your legal obligations, you should obtain independent legal advice before using it.

The document generated is based entirely on the information you enter. RentCompliant accepts no responsibility for errors, omissions, or inaccuracies in the document that arise from information you have provided. By submitting this form, you confirm that the information you have entered is true and accurate to the best of your knowledge.

RentCompliant makes no warranty, express or implied, that any document generated by this service: (a) is legally compliant, complete, or up to date; (b) meets the specific requirements of your tenancy or circumstances; (c) has been reviewed or approved by a legal professional; or (d) will achieve any particular legal outcome. The law relating to residential tenancies may change, and guidance from courts, tribunals, or regulators may develop. You are responsible for ensuring any document you use reflects the current law at the time of use. This document reflects the law as understood at the date of generation. You should verify current requirements before using this document for any tenancy commencing more than three months after the document date.

This service generates a written statement only. You remain solely responsible for: (a) serving the document correctly on all required parties before the tenancy is agreed, in accordance with any applicable legislative requirements; (b) complying with all other requirements applicable to your tenancy, including but not limited to deposit protection, prescribed information, safety certificates, the How to Rent guide, energy performance certificates, and any required consents; and (c) ensuring all further steps required by the Renters' Rights Act 2025, the Housing Act 1988, the Tenant Fees Act 2019, and any other applicable legislation are correctly completed.

To the fullest extent permitted by law, and subject to clause 11 (consumer rights): (a) RentCompliant's total liability to you arising from or in connection with your use of this service shall not exceed the amount you paid for the document generation in question; (b) RentCompliant shall not be liable for any indirect, consequential, special, or incidental loss or damage, including but not limited to loss of income, loss of profit, loss of data, or any loss arising from a third-party claim; and (c) RentCompliant shall not be liable for any loss arising from incorrect or incomplete information entered by you, your failure to review the document, changes in law or guidance, or misuse of this service. Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

You agree to indemnify and hold harmless RentCompliant and its associated persons and entities against any claims, losses, damages, or costs arising directly from: (a) inaccurate or false information you have provided to this service; or (b) your unlawful or improper use of any document generated by this service. This indemnity does not apply to any claims arising from errors or omissions in the document that are attributable to RentCompliant.

If you have a complaint about this service, please contact us at privacy@rentcompliant.co.uk. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days. If we cannot resolve your complaint, you may refer it to an alternative dispute resolution (ADR) scheme. Details of applicable ADR providers are available from the Chartered Trading Standards Institute (ctsi.org.uk). Online dispute resolution is also available via the UK ODR platform.

RentCompliant processes personal data in accordance with UK GDPR and the Data Protection Act 2018. Our full Privacy Notice, which explains what data we collect, why we collect it, how long we keep it, and your rights, is available at rentcompliant.co.uk/privacy. By using this service you acknowledge that you have read and understood our Privacy Notice.

If any part of these terms is found to be invalid or unenforceable, the remaining terms continue in full force and effect.

If you are a consumer within the meaning of the Consumer Rights Act 2015, nothing in these terms affects your statutory rights under that Act or any other applicable consumer protection legislation. In particular, these terms do not limit any rights you may have in relation to services that are not performed with reasonable care and skill.

If you are a consumer within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR 2013), you have a right to cancel this contract within 14 days without giving any reason (the cancellation period). However, where you expressly request that RentCompliant begins providing the service before the end of the cancellation period and the service is fully performed (the Written Statement generated and delivered) before that period expires, you will lose your right to cancel. You give this express request and acknowledgement by ticking the relevant box at the point of payment. Where you cancel before the service is fully performed but after supply has commenced, you may be required to pay for services provided up to the point of cancellation on a pro-rata basis. To exercise your right to cancel (where applicable), contact us at privacy@rentcompliant.co.uk.

RentCompliant may update these terms from time to time. The version displayed at the time you accept governs your transaction. Updates are indicated by a new version number and effective date.

These terms are governed by the law of England and Wales. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of England and Wales.

You may use this website for lawful purposes only. You must not use it in any way that: (a) breaches any applicable local, national, or international law or regulation; (b) is fraudulent, harmful, or deceptive; (c) involves the transmission of unsolicited or unauthorised advertising material; (d) attempts to gain unauthorised access to any part of the website, the server on which it is hosted, or any server, computer, or database connected to it; or (e) involves scraping, crawling, or systematically extracting data from the website by automated means without our prior written consent. We reserve the right to suspend or terminate your access to the website if we reasonably believe you have breached this clause.

All content on this website — including text, graphics, logos, icons, images, layout, and design — is owned by or licensed to Full Cart Solutions Limited and is protected by copyright and other intellectual property laws. You may access and display pages from this website on a screen, print a single copy for your personal, non-commercial use, and forward pages to others for their personal, non-commercial use, provided you do not modify the content and you retain all copyright and other proprietary notices. You must not reproduce, redistribute, sell, publish, or otherwise exploit any content from this website for commercial purposes without our prior written permission.

We aim to make this website available at all times but we do not guarantee uninterrupted or error-free access. We may suspend, withdraw, or restrict access to all or part of the website at any time, for operational, technical, or business reasons, without prior notice. We are not liable for any loss or inconvenience caused by any unavailability of the website or the service.

This website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of a link does not imply endorsement of the linked website by RentCompliant. When you access a third-party website via a link on this site, you do so at your own risk and subject to that website's own terms and conditions.